Frequently Asked Questions

Yes! You can select multiple squares by holding Shift and clicking on adjacent squares. This is perfect for creating larger images that span multiple squares.

Each square will be priced individually according to its current value.

Buying a square is easy:

1. Browse the grid and click on any square
2. Click "Purchase This Square" button
3. Upload your image (JPG, PNG, or GIF)
4. Add a description (optional)
5. Complete payment through Stripe
6. Your square will appear on the grid!

Note: You can buy squares without creating an account, but creating one helps you manage your purchases.

When someone purchases a square you own:

• They pay the incremental price (your price + $1.50)
• Your image and description are replaced with theirs
• You receive notification of the sale
• The square's value increases for future buyers

This creates a dynamic marketplace where popular squares become more valuable over time.

No, Kubikwall doesn't buy squares back. The only way to "sell" a square is when another user purchases it from you at the incremental price.

Think of it as a digital collectible - its value depends on demand from other users.

Your images must meet these requirements:

• Format: JPG, PNG, GIF, or WebP
• Size: Maximum 5MB
• Dimensions: Maximum 2160x2160 pixels
• Content: Must be appropriate and legal

Images are automatically resized to fit the square dimensions while maintaining aspect ratio.

We prohibit content that is:

• Pornographic or sexually explicit
• Hateful, discriminatory, or offensive
• Promoting violence or illegal activities
• Infringing on copyrights or trademarks
• Spam or misleading advertising

Violations may result in content removal and account suspension.

Currently, you cannot edit images after uploading. However, you can:

• Purchase the same square again to replace the content
• Contact support for exceptional circumstances

We're working on an edit feature for future updates.

To create a large image:

1. Select multiple adjacent squares by holding Shift
2. Click "Purchase Selected Squares"
3. Upload a single large image
4. The system will automatically split it across squares

Popular sizes include 2x2 (4 squares), 3x3 (9 squares), and 5x5 (25 squares).

No! You can buy squares as a guest user by providing your name and email. However, creating an account offers benefits:

• Track all your purchases in one place
• Get notifications when your squares are sold
• Access to profile and leaderboard features
• Better customer support

Creating an account is free and easy:

1. Click "Sign Up" in the top navigation
2. Enter your email and create a password
3. Verify your email address
4. Complete your profile (optional)

You can then link any previous guest purchases to your account.

Yes, you can delete your account by contacting our support team. Please note:

• Your squares and images will remain on the grid
• You'll lose access to purchase history
• This action cannot be undone

We recommend downloading any important data before deletion.

Common reasons for payment failures:

• Insufficient funds in your account
• Card expired or incorrect details
• Bank blocking the transaction
• Internet connection issues

Try using a different card or payment method, or contact your bank if the issue persists.

Try these troubleshooting steps:

1. Check your image meets the requirements (JPG/PNG/GIF, max 5MB)
2. Try a different image to test
3. Clear your browser cache and cookies
4. Try a different browser
5. Check your internet connection

If problems persist, contact our support team with details about your browser and the error message.

Kubikwall works best with modern browsers:

• Chrome 90+ (recommended)
• Firefox 88+
• Safari 14+
• Edge 90+

Make sure to keep your browser updated for the best experience.

To report inappropriate content:

1. Click on the square with inappropriate content
2. Click the "Report" button
3. Select the reason for reporting
4. Provide additional details if needed

Our moderation team reviews all reports within 24 hours.

Rule violations may result in:

• Content removal
• Account warnings
• Temporary suspension
• Permanent account ban

The severity depends on the violation and your history with the platform.

Yes! Many businesses use Kubikwall for advertising. Just make sure to:

• Follow our content guidelines
• Don't spam multiple squares with identical content
• Keep advertising tasteful and appropriate
• Respect other users and community standards

Consider purchasing larger areas for more impactful advertising.